Roofer Transforms His Business Through Safety Culture

Kern County-based R Cooper Roofing is a well-established roofing contractor, specializing in residential reroof, new construction, and commercial hot tar. Its owner, Rick Cooper, has been in the roofing industry approximately 40 years. He’s operated his roofing company for more than 20 of those years, and has been a State Fund Policyholder for the majority of that time.

These days, Rick does the estimating and payroll but when he’s got guys out sick, he’ll get up on the roof and help do the job. His main concern is making sure his crew is safe and that they have everything they need to do the job safely and accurately.

An eye-opener

Several years ago, Rick, found himself with employees getting injured on the job and a resulting 142 percent ex-mod factor—a modifier applied to an employer’s workers’ comp premium that is based on loss history. At the time, Rick’s safety culture was, as he describes it, ‘low-key’. “I thought I was checking off all the boxes. We held our tailgates every 10 days and then forgot about them until we had to do them again 10 days later.” He realized that his employees who had been in the roofing industry for years had become complacent when it came to safety because they hadn’t been injured on the job and had been doing it their way for quite some time. Rick knew it was time to make some major changes.

A key step to improving safety culture

Rick’s first step was to add hazard assessment to his Injury and Illness Prevention Program (IIPP)—an improvement that has made a significant impact on his workplace safety. Now Rick walks through every job with his team before work begins to find any hazards, such as fall risks, and correct them.

“It doesn’t take much time to be prepared for every job by doing inspections to identify and communicate any hazards before you start the work. In the long run it will lower your costs, make you more efficient, and most importantly, keep everyone safe – ultimately I want everyone to go home to their families.”

– Rick Cooper, Owner of R Cooper Roofing

Adding training and talking things through

Another improvement Rick made to his IIPP was a focus on training and communication. Rick retrained his employees on safe work practices. “It was a serious change – I told them, you may not like it but we are doing it,” Rick says. “I put in a lot of time doing training with the guys and showing how important it was to stay safe and I led by example by doing what I asked the employees to do. We talked through it if mistakes were made and came up with controls for identified hazards that would work well for the employees. They always have input now and are part of the process.”

Small changes = big rewards

As a result of conducting pre-job inspections and improving communication, Rick’s company has an excellent safety culture. His employees work more safely and accidents are rare. In fact, he hasn’t had a claim in over seven years. He has reduced his workers’ comp costs by 88 percent, which brought down his operating costs and helped make his company more competitive.